Privacy

Effective Date: December 1, 2023.

At The Elearn Academy, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with us, in compliance with relevant laws, including the UK Data Protection Act 2018, the EU General Data Protection Regulation (GDPR), and other applicable international data protection regulations.

Please read this Privacy Policy carefully. By using our services or interacting with us through our website, www.theelearnacademy.co.uk, or any other digital or physical means, you agree to the practices described in this Privacy Policy.

1. Who We Are

The Elearn Academy is located in 15 Plumstead Road, Woolwich Se18 7bz, London, United Kingdom. We offer a range of services including educational consultancy, business development, digital marketing, graphics design, web design, and digital printing. For any privacy-related inquiries, please contact us at info@theelearnacademy.co.uk.

2. Personal Data We Collect

We may collect and process the following types of personal data:

a. Information You Provide to Us

  • Contact Information: Such as your name, email address, phone number, and physical address.
  • Business Information: For business development services, we may collect details about your company, such as company name, registration details, and domain names.
  • Education Details: For educational consultancy, we may collect academic history, preferences, and other relevant information to assist with university applications and placements.
  • Financial Information: For payment processing, we may collect credit/debit card details, billing addresses, and other financial details.

b. Information We Automatically Collect

  • Usage Data: When you visit our website or interact with our services, we collect data about your visit, including IP address, browser type, device information, and pages viewed.
  • Cookies and Tracking Technologies: We use cookies to enhance your experience on our website. Cookies collect information such as your browsing behavior, preferences, and interactions with our site. You can manage your cookie preferences through your browser settings.

c. Information from Third Parties

We may receive personal data about you from third-party sources, such as educational institutions, business partners, or public databases, in connection with services we provide.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Service Delivery: To provide the services you request, such as educational consultancy, business development, or digital marketing.
  • Communication: To communicate with you about your inquiries, service updates, and changes to our policies.
  • Payments: To process transactions and ensure secure payment processes.
  • Marketing and Promotion: With your consent, we may send you promotional materials or information about our services that may interest you.
  • Improvement of Services: To monitor, maintain, and improve our website, services, and overall customer experience.
  • Compliance: To comply with legal obligations, such as financial reporting, tax requirements, and regulatory frameworks.

4. Legal Basis for Processing Personal Data

We process your personal data on the following legal grounds:

  • Consent: Where you have provided explicit consent (e.g., subscribing to our marketing communications).
  • Contractual Necessity: When processing is necessary for the performance of a contract (e.g., delivering the services you’ve requested).
  • Legitimate Interests: For business-related reasons, such as improving our services or ensuring the security of our website.
  • Legal Compliance: To comply with applicable legal obligations.

5. Sharing Your Data

We do not sell your personal data. However, we may share your information in the following circumstances:

  • Service Providers: We may share data with third-party service providers who assist in delivering our services, such as payment processors, cloud storage providers, and marketing partners.
  • Educational Institutions: For educational consultancy services, we may share relevant data with universities or colleges to facilitate student placements.
  • Legal Compliance: We may disclose your personal data if required by law, regulation, or legal process, or to protect the rights and safety of The Elearn Academy and its users.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the relevant third party.

6. International Data Transfers

As we offer services to international clients and work with third-party providers globally, your personal data may be transferred to countries outside the United Kingdom and the European Economic Area (EEA). When transferring your data internationally, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally approved mechanisms.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws. When we no longer need your personal data, we will securely delete or anonymize it.

8. Your Rights

You have the following rights regarding your personal data:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can ask us to correct any inaccurate or incomplete data.
  • Right to Erasure: You can request the deletion of your personal data under certain circumstances.
  • Right to Restriction: You can request that we restrict the processing of your personal data in specific situations.
  • Right to Data Portability: You can request a copy of your data in a structured, machine-readable format.
  • Right to Object: You can object to the processing of your personal data in certain cases, such as for marketing purposes.
  • Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw consent at any time.
  • Right to Complain: You have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK.

To exercise any of these rights, please contact us at info@theelearnacademy.co.uk.

9. Security of Your Data

We take the security of your personal data seriously and implement technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe that we have collected personal data from a child, please contact us immediately, and we will take steps to delete the information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

The Elearn Academy
15 Plumstead Road, Woolwich Se18 7bz, London, United Kingdom
Email: info@theelearnacademy.co.uk

Take the Next Step Today

Whether you’re looking to further your education or grow your business, The Elearn Academy is here to help you every step of the way. We look forward to working with you to turn your goals into achievements.

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